Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to common questions about our luxurious car rental services. If you need more information, don't hesitate to call us at 0405 319 069.
GENERAL QUESTIONS:
What is Luna Luxury Car Rentals?
Luna Luxury Car Rentals is a premier car rental service specializing in high-end, luxury vehicles. We offer an exquisite fleet of cars for self-hire, weddings, school formals, photoshoots, long-term hire, joyride experiences, and supercar rental consignment.
Where are you located?
We are conveniently located in the heart of Brisbane city, easily accessible for all your luxury car rental needs. But, we can deliver and chauffeur all across south east Queensland.
What are your operating hours?
Our services are available 24/7 to cater to all your luxury car rental needs at any time.
Are pets allowed in the rental cars?
Generally, pets are not allowed in our vehicles to maintain the pristine condition of our fleet. However, exceptions can be made on a case-by-case basis with prior arrangement.
Is smoking allowed in the rental cars?
To maintain the quality and cleanliness of our fleet, smoking is strictly prohibited in all our vehicles.
Can I rent a luxury car as a gift for someone?
Definitely! A luxury car rental makes an exceptional gift. Contact us to arrange a surprise rental for your loved one. Or, you can purchase one of our Gift Cards!
CAR FLEET & AVAILABILITY:
What types of cars do you offer?
Our fleet includes top-of-the-line models such as Ferrari, Lamborghini, Mercedes AMG, Porsche, Tesla, Rolls Royce, and Range Rover. Whether you're seeking the thrill of a supercar or the elegance of a luxury sedan, we have the perfect vehicle for you.
How can I check the availability of a specific car?
For the most current availability, please contact us directly at 0405 319 069. Our team will gladly assist you in finding the perfect car for your needs. Or, fill out the BOOK NOW form below!
Is it possible to have the car decorated for special occasions like weddings?
Yes, we offer decoration services for events like weddings. Please discuss your specific requirements with us when booking.
Can I choose a specific colour for the car I want to rent?
Our fleet includes cars in various colours, and while we can't guarantee the availability of a specific colour, we will do our best to accommodate your preference.
What is your cancellation policy?
We have a flexible cancellation policy. Please inform us at least 48 hours in advance to avoid cancellation fees. Specific terms may vary based on the booking.
BOOKING AND RENTAL PROCESS:
How do I book a car?
Booking is simple! Visit our website, select your desired vehicle, and fill out our easy booking form below. Alternatively, you can call us directly for personalised service.
What do I need to rent a car?
You will need a valid open driver's license, clean driving record and a major credit card. Additional requirements may apply depending on the vehicle and rental terms.
Do you offer chauffeur services?
Yes, we offer professional chauffeur services for those who prefer to be driven. Our chauffeurs are experienced, discreet, and very knowledgeable about the South Eastern Queensland Area (from the Gold Coast to the Sunshine Coast)
Are international drivers’ licenses accepted?
Yes, we accept international drivers’ licenses. However, the license must be valid and in English, or accompanied by an official translation.
Do you offer airport pickup and drop-off services?
Absolutely! We provide convenient airport pickup and drop-off services. Please mention this requirement while booking, and we will arrange everything for you.
PRICING AND PAYMENTS:
What is the cost of renting a luxury car?
Prices vary depending on the car model, rental duration, and specific requirements. Please contact us or visit our website for detailed pricing information.
Are there any additional fees?
Additional fees may apply for extra services such as additional drivers, insurance, or extended rental periods. We provide a transparent pricing policy with no hidden costs.
How is fuel consumption handled?
Our vehicles are provided with a full tank of fuel. They should be returned with a full tank, or refueling charges will apply.
SAFTEY AND INSURANCE:
What safety measures are in place for the cars?
All our vehicles are regularly serviced and maintained to the highest standards to ensure your safety and comfort.
What happens in case of a breakdown or accident?
In the unlikely event of a breakdown or accident, our 24/7 roadside assistance team will be available for immediate support. We also provide detailed instructions on accident management when you pick up the car.
SPECIAL EVENTS:
Can I rent a car for a wedding or special event?
Absolutely! We offer a range of luxury cars perfect for making your special day even more memorable. Our team can help you choose the right car to suit your style and needs.
Do you provide cars for photoshoots?
Yes, our cars are available for photoshoots. Whether for commercial or private purposes, our fleet will add a touch of luxury to any shoot.
What is the Joyride Experience?
Our Joyride Experience allows you to enjoy the thrill of driving a supercar without the long-term commitment of ownership. It's perfect for special occasions or just for fun.
CONTACT AND SUPPORT:
How can I get in touch for more information?
For any inquiries, please call us at 0405 319 069 or visit our website. Our dedicated team is ready to assist you with all your luxury car rental needs.
